Upstate New York
for over 40 years
Our high-skill services are esteemed by the quality and expertise of our entire team.
Like members of our own families, we treat each client with the respect and dignity they deserve. HCR is proud to be the premier partner for families seeking expert, compassionate health care for loved ones in the comfort of their home.
To foster and advance health
Professionalism – We take pride in our careers. We advance our skills to deliver high quality care and exceptional customer service to our clients. We look and act as professionals.
Caring – Every day, we demonstrate through our words and actions that we value people – our clients, our peers and our community –and their richly diverse thoughts and ideas.
Ownership – As employee owners, we take responsibility for the success of ourselves and our company. We own and fix issues that come to us, and learn to become better every day.
Unity – Collectively, we take care of our clients and each other, without being asked. We go the extra mile and do what it takes to get things done right.
Adaptability – We are creative, innovative people who can nimbly change course and embrace change to continually improve ourselves, our clients’ lives and our company.
HCR Home Care’s story began with its founder, chairwoman and CEO, Louise Woerner, whose life suddenly took a different path after her mother
passed at an early age, leaving her father alone and needing help.
As a hospice worker at the age of five for her live-in grandmother, Louise was brought up taking care of family. But being a recent business school graduate and working as a consultant several states away, caring for
her father wasn’t possible. Knowing there was an entire generation of women in the same situation, she was compelled to return to Rochester and start that business. One that helped people in their home when care couldn’t be provided by family or friends.
Today, HCR’s dedication to its mission and high-skill services are honored by industry leaders, resulting in numerous awards and recognition year-after-year as a leader in home health care.
We value the education of our employees and support their pursuit to expand clinical knowledge with certifications and degree programs. We also provide in-house continuing education needed to maintain these credentials.
Clinical Specialty Certifications held by staff:
• Physical Therapist (PT)
• Occupational Therapist (OT)
• Clinical Nurse Specialist Palliative Care (CNSp)
• Speech-Language Pathologists (SLP)
• Registered Dieticians (RD)
• Home Health Aides (HHA)
• Wound Ostomy Continence Nurse (WOCN)
• Certified OASIS Specialist-Clinical (COS-C)
• Chronic Care Management (CCM)
• Certified Transcultural Nurse
• Certified Telehealth Nurse
• Certified Hospice and Palliative Nurse (CHPN)
Suzanne joined HCR in 2005.
She oversees Human Resources, Information Technology, Compliance, Contracts and Administrative Operations. She manages HCR’s corporate governance and services as Assistant Corporate Secretary. Suzanne is a Director and executive committee member for Dress for Success Rochester, Corporate Secretary for HCR Cares, and serves on the Board of Directors
for the Home Care Association
of NY State.
Dr. McIntyre joined HCR in 2015. He also serves as Clinical Professor of Psychiatry at the University of Rochester. Dr. McIntyre is Chair of AMA's Council on Medical Service and an APA Delegate to the American Medical Association. He currently chairs the Monroe County Medical Society Quality Collaborative. He has numerous publications, has lectured nationally and internationally and the recipient of many state and national awards.
John S. McIntyre, MD
Nary joined the organization in 2014. He oversees the finance, billing and technology team responsible for leveraging technology to drive finance and business decisions. Nary works closely with all functional and cross-departmental teams to manage budgeting, forecasting, planning and business
Executive Vice President
Adrianne joined HCR in 2020 and responsible for daily operations of HCR’s clinical care across 25 counties in Upstate New York. She oversees the Directors of Patient Services leading HCR’s four regions: Finger Lakes, Central NY, Catskills, and North Country. Adrianne is a member of FLONEL, ANA, and serves on the board for K9 Orphans.
Adrianne Mann, RN,
Chief Nursing Officer
Christina has over 17 years of administrative and operational experience in health care. She supervises agency professional clinical and paraprofessional services across HCR’s Footprint of 25 counties in Upstate NY. Her responsibilities include clinical quality, program compliance and operational management of the licensed division. She is a certified Project Management Professional (PMP) and sits on the Regional Health Emergency Planning Councils.
Christina Fredericks, PMP
Executive Director, LHCSA
David Howell serves as HCR’s Treasurer and Controller and has been with the organization for 35 years. He leads the accounting team, monitors financial performance, and helps to guide financial decision making. Mr. Howell coordinates closely with the CEO, Board of Directors, ESOP Trustee and outside auditors. He is a member of HCR’s ESOP Administrative Committee.
Board of Directors
Louise founded HCR Home Care and serves as President of HCR Cares, a 501(c)3 nonprofit. She is the first living woman inducted into the Rochester Business Hall of Fame, recipient of multiple honors and nursing awards and the first non-nurse inducted into the American Academy of Nursing. Louise has spoken and written widely, having been published in 50+ professional and technical publications.
Founder and Managing Principal of the Burke Group. Specializes in compensation and actuarial consulting. He is also Managing Director of Burke Capital Group IV private equity firm. Patrick's extensive not for profit board service has resulted in many community awards. He has been a syndicated columnist titled "Outside Insights," which has been published and is now in a second printing.
Patrick C. Burke
Served as Director of Medicare Managed Care Contracting and Director of Health Maintenance Organization Certification and Compliance. Since retiring from USDHHS he has worked with clients including Aetna, Humana, Prudential Physicians Health Plan and Pacific Health Care. Don serves on community boards in both Maryland and New York and was a founder of the American Chestnut Land Trust.
Don H. Kollmorgen
Founder of True Insights Consulting LLC. Clay is a coach with the Achieving Excellent Program, a partnership between the Harvard University, Kennedy School of Government, and Neighborhood Works America. He was VP of Human Resources for Bausch + Lomb, Inc., with global leadership responsibilities for talent management, diversity and inclusion, and health and wellness. He is active as adjunct faculty at St. John Fisher College.
Larry Peckham is a business leader in Greater Rochester area. He founded, led and then sold, LPA Software/XELUS, Inc. a world leader in inventory planning software for high-tech field service, maintenance, repair and overhaul (MRO) markets. Larry has many Board memberships and business investments.
Clinical Professor of Psychiatry at the University of Rochester. He also served as President of the American Psychiatric Association. Dr. McIntyre is Chair of the AMA's Council on Medical Service and is an APA delegate to the AMA. His current research interest is the integration of behavioral health and primary care, and how practice guidelines impact clinical care.
John S. McIntyre, MD
Partner at accounting and consulting firm Dopkins & Company LLP. Jerry is actively involved in the community in various volunteer rolls at Women and Children’s Hospital of Buffalo, which includes serving as chair of the hospital’s advisory council. He serves on the Board at The Community Foundation for Greater Buffalo, the University of Buffalo Foundation, and is a Trustee for the Ralph C. Wilson Jr. Foundation.
Founder and principal of ESOP Plus law and advisory firm. Founding member, Director, Vice President and President of the NY Employee Benefits Conference, and member of the Alliance and Merger and Acquisition Advisors. Rob is listed in the Best Lawyers in America in both tax and employee benefits law, is rated in Martindale-Hubbel as Preeminent in ESOP and Employee Ownership Law.
Robert Brown, Esq.
Managing Director and Co-founder of HDH Advisors, LLC, and served as a business advisor and consultant to privately owned businesses for the past 30 years. Duane advises clients regarding ownership aspects of their business, whether it involves an acquisition; sale to a management team, outside third party or ESOP; or transfer to family members.
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“Your nurses are excellent! You can take pride that you have employees like this representing your organization.”
— Michael N.