New York State's Home Care Solution

HCR recognizes the necessity for our patients to have a home care agency that understands their cultural preferences regarding health care, health information, and health care providers. HCR employs specially trained, culturally competent health care professionals and uses evidence-based health care practices.

HCR’s Transcultural Program is based on Madeleine Leininger’s Theory of Culture Care Diversity and Universality. Our culture-based home care models specifically address Hispanic, African American, and Ukrainian cultures. Transcultural care is especially appropriate for rural/farm communities and the unique culture characterized in these areas.

HCR will respect and support your family traditions, religious beliefs, and facilitate your language requirements. Bilingual staff provide the expert care you expect and deserve. Educational materials and other printed directives are available in Spanish, Ukrainian, and Russian. HCR also understands and supports unique food traditions. Our diabetic and heart-healthy meal plans have been thoughtfully developed according to your cultural preferences.

If you are concerned about respect and support of your cultural requirements, call HCR today. We will provide an effective plan of care to keep you where you want to be – safe and comfortable in your own home. Our goal is to meet patients’ needs in a culturally sensitive manner that is most appropriate for the individual and their families.

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LGBTQ+ Care Program

In order to promote the health and well-being of the LGBTQ+ Community in Rochester and Monroe County through the delivery of high quality, culturally appropriate home health services, HCR established the Lesbian, Gay, Bisexual, Transgender, and Queer/Questioning Care Program.

Our dedicated multidisciplinary home health care staff has been certified in LGBTQ+ Cultural Competency by the Gay Alliance of the Genesee Valley.

HCR will provide safe and competent care without prejudice or discrimination of race, color, religion, creed, gender, national origin, disability, sexual orientation, marital or veteral status, age, gender identity, or any other legally protected status. For more information and to learn how you or a loved one can benefit from HCR's LGBTQ+ Program, contact HCR at 1-800-270-4904 and ask for Leslie Alvarado, our LGBTQ+ Program Team Leader.

HCR Home Care and HCR Care Management advocate services for transgender patients. HCR helps transgender individuals navigate the process to change identity, and connect individuals with community resources. For more information on advocacy for transgender, contact HCR at 1-800-270-4904 and ask for Leslie Alvarado, our Transgender Advocacy Team Leader.

Language Services

As a part of HCR’s Transcultural Care Program we offer multiple language services to ease communication barriers. HCR clinicians and paraprofessionals are skilled in the following languages:

  • Spanish
  • Ukrainian
  • French
  • Russian
  • Italian
  • German
  • Vietnamese
  • American Sign Language (ASL)