New York State's Home Care Solution

Corporate Compliance

At HCR, we are committed to high standards of ethics, integrity, professionalism and compliance. We have a comprehensive program which enables us to prevent fraud, abuse and waste in our agency operations. To view our Compliance Plan and Code of Conduct, Click Here.

To make a report of suspected fraud, waste, abuse or other improper conduct that you believe may have occurred; contact the HCR Compliance Officer at 585-272-1930 or you may call the anonymous toll-free Hotline at 1-866-875-2974.

HCR participates in the New York State Delivery Reform Incentive Program (DSRIP). 

To report fraud, waste, or abuse of Medicare/Medicaid or for the HIPAA Privacy or HIPAA Security concerns within the DSRIP call the appropriate number below:

Central New York Collaborative DSRIP (CNYCC) 1-855-343-5598 Poster
Adirondack Health Institute DSRIP (AHI) 1-844-386-2242 Poster
Finger Lakes Performing Provider System DSRIP (FLPPS) 1-844-775-3545 Poster
Leatherstocking DSRIP (Bassett Healthcare) 1-844-490-0002  
North Country Initiative DSRIP Compliance Concern Form  

Additional DSRIP documentation can be found Here.

Customer Corner

"HCR provided home care services to me when I returned home, in Clinton County, after having surgery. I wanted to let you know how pleased I am with the services you/your employees provided. The two professionals who worked with me, Pam Hutchins (Nurse) and Thomas Whitcomb (Physical Therapist),were extremely helpful, knowledgeable, professional, and compassionate at a time when I really needed their help. They were a crucial part of my recovery process. Thanks for having such great people on your team."

~ Dawn B.