New York State's Home Care Solution

Corporate Compliance

At HCR, we are committed to high standards of ethics, integrity, professionalism and compliance. We have a comprehensive program which enables us to prevent fraud, abuse and waste in our agency operations. To view our Compliance Plan and Code of Conduct, Click Here.

To make a report of suspected fraud, waste, abuse or other improper conduct that you believe may have occurred; contact the HCR Compliance Officer at 585-272-1930 or you may call the anonymous toll-free Hotline at 1-866-875-2974.

HCR participates in the New York State Delivery Reform Incentive Program (DSRIP). 

To report fraud, waste, or abuse of Medicare/Medicaid or for the HIPAA Privacy or HIPAA Security concerns within the DSRIP call the appropriate number below:

Central New York Collaborative DSRIP (CNYCC) 1-855-343-5598 Poster
Adirondack Health Institute DSRIP (AHI) 1-844-386-2242 Poster
Finger Lakes Performing Provider System DSRIP (FLPPS) 1-844-775-3545 Poster
Leatherstocking DSRIP (Bassett Healthcare) 1-844-490-0002  
North Country Initiative DSRIP Compliance Concern Form  

Additional DSRIP documentation can be found Here.

Customer Corner

"These people who came to my home were very helpful. They explained the procedures necessary to help me. They told me the whys and the where- fors. They were indeed a great help."

~ Phyllis S.