New York State's Home Care Solution

Corporate Compliance

At HCR, we are committed to high standards of ethics, integrity, professionalism and compliance. We have a comprehensive program which enables us to prevent fraud, abuse and waste in our agency operations. To view our Compliance Plan and Code of Conduct, Click Here.

To make a report of suspected fraud, waste, abuse or other improper conduct that you believe may have occurred; contact the HCR Compliance Officer at 585-272-1930 or you may call the anonymous toll-free Hotline at 1-866-875-2974.

HCR participates in the New York State Delivery Reform Incentive Program (DSRIP). 

To report fraud, waste, or abuse of Medicare/Medicaid or for the HIPAA Privacy or HIPAA Security concerns within the DSRIP call the appropriate number below:

Central New York Collaborative DSRIP (CNYCC) 1-855-343-5598 Poster
Adirondack Health Institute DSRIP (AHI) 1-844-386-2242 Poster
Finger Lakes Performing Provider System DSRIP (FLPPS) 1-844-775-3545 Poster
Leatherstocking DSRIP (Bassett Healthcare) 1-844-490-0002  
North Country Initiative DSRIP Compliance Concern Form  

Additional DSRIP documentation can be found Here.

Customer Corner

"You guys got me back on my feet. I haven't had to go to the doctor's once HCR started coming here. The aides I had were wonderful. They're very helpful and you don't have to tell them what to do. They come, they see, they do."

~ Andrea P.