New York State's Home Care Solution

Awards & Recognition

HCR has been honored to receive a number of awards recognizing our exceptional patient care and patient outcomes, in addition to our significant contributions to the field of home care.

IPRO Quality Award
In 2007, and again, in 2008 HCR was presented with the IPRO Quality Award for exemplary performance in reducing avoidable acute care hospitalizations and improving oral medication management; and ranking within the top 10% of all NYS Medicare-certified home health providers for both measures.  IPRO is a national organization providing a full spectrum of healthcare assessment and improvement services that foster more efficient use of resources and enhance healthcare quality. IPRO is highly regarded for the independence of it's approach and the integrity of it's programs.


In 2011, HCR was the recipient of the OCS HomeCare Elite™ Top 100 Agency award, out of 9,724 agencies, HCR was the only  agency in New York State to receive this honor.  Previously, HCR has been a recipient of the OCS HomeCare Elite™ Top 500  Agency award in each of the five years since the award's inception in 2006. HCR is one of only 42 Certfied Home Health Agencies  nationwide who can claim this distinction.  The HomeCare Elite™ is a compilation that recognizes the most successful Medicare-certified home health care providers in the United States. Winners are ranked by an analysis of quality outcomes, quality  improvement, and financial performance.


Rochester Business Ethics Award
In 2006 HCR received the Rochester Business Ethics Award.  An independent panel of judges based its decision on published criteria that includes executive commitment to business ethics, company ethics program, conflict resolution procedures, sound ethical business practices, and demonstration of good corporate citizenship.  The Rochester Business Ethics Awards are sponsored and organized by the Rochester Chapter of the Society of Financial Service Professionals, the Rochester Business Alliance, and St. John Fisher College.


Transcultural Nursing Society
In 2008 HCR was awarded the Leininger Breakthrough Honorable Mention Award by the Transcultural Nursing Society in recognition of our agency’s significant contributions and breakthroughs in the field of transcultural nursing.  The TCNS seeks to provide nurses and other health care professionals with the knowledge base necessary to ensure cultural competence in practice, education, research, and administration.

Customer Corner

"[HCR's] Hispanic Team Coordinators have been wonderful and very caring; however, there is one that has stood out. Mark Cuevas is an exceptional employee. There are so many qualities about him that are outstanding. His communication skills are excellent. He is prompt, courteous, and patient. My calls are always answered without delay and he makes sure to touch base with us to assure that the family is comfortable with the coordinating schedules…I am so impressed with Mark’s extraordinary professionalism and sensitivity. "

~ Maria D.S.